Service Plans

SERVICE OPTION COMPARISON CHART BASIC Support Plan WHITE GLOVE Support Plan
Weekday Support for Basic Network and System Issues by email only*
Comprehensive Inventory Report
LogMeIn Premier Remote Software
Cutting Edge HIPAA Compliant Antivirus
Industry leading Local Encrypted Backup with Live Daily Monitoring**
Instant Phone Support provided by Dental Technology Experts $150 per issue
7 Day Technology Related Assistance
24/7 Emergency Support
High Priority Scheduling for On-site Field Tech visits
Remotely Scheduled Dental Software Updates
Highly Discounted Rates for Onsite Visits 3 hours minimum no minimum
Preventative Hardware Failure Alerts
System Loaners for Emergencies***
Cloud Encrypted Backup with Log Monitoring and fast restoration Optional Optional
HIPAA Compliant Email with zero-step encryption on all sent emails Optional Optional
Server Data Replication Solution**** Optional Optional
*Please note, the basic plan only includes email support. Phone support is only available through our White Glove package. **Local Backup requires external hard drive or NAS ***Doesn't apply to Laptops and Custom build Servers and Computers **** Requires second Server