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	BASIC Support Plan	STANDARD Support Plan	WHITE GLOVE Support Plan
Weekday Basic Network and System Issue Support 9-5 phone support 5 days a week	✓	✓	✓
Comprehensive Inventory Report	✓	✓	✓
LogMeIn Premier Remote Software	✓	✓	✓
Cutting Edge HIPAA Compliant Antivirus	✓	✓	✓
Industry leading Local Encrypted Backup with Live Daily Monitoring*	✓	✓	✓
High Priority Scheduling for On-site Field Tech visits		✓	✓
Remotely Scheduled Dental Software Updates	Optional	✓	✓
Preventative Hardware Failure Alerts		✓	✓
Third Party Vendors Support	Optional	✓	✓
7 Day Technology Related Assistance			✓
Instant High Priority Phone and Email Support provided by Dental Technology Experts 24/7			✓
Highly discounted rates for Onsite visits			✓
System Loaners for Emergencies**			✓
Loyalty Cashback Program			✓
Cloud Encrypted Backup with Log Monitoring and fast restoration	Optional	Optional	Optional
HIPAA Compliant Email with zero-step encryption on all sent emails	Optional	Optional	Optional
Server Data Replication Solution***	Optional	Optional	Optional
Virtual Call Center	Optional	Optional	Optional
VOIP Phone system	Optional	Optional	Optional
Three Level of Security	Optional	Optional	Optional
Onsite visits fee schedule	$200 per hour 2 hour minimum dispatch fee based on location	$175 per hour 2 hour minimum no dispatch fee	$150 per hour no minimum no dispatch fee

*Local Backup requires external hard drive or NAS
**Doesn't apply to Laptops and Custom build Servers and Computers
*** Requires second Server

	BASIC Support Plan	STANDARD Support Plan	WHITE GLOVE Support Plan
Weekday Basic Network and System Issue Support 9-5 phone support 5 days a week	✓	✓	✓
Comprehensive Inventory Report	✓	✓	✓
LogMeIn Premier Remote Software	✓	✓	✓
Cutting Edge HIPAA Compliant Antivirus	✓	✓	✓
Industry leading Local Encrypted Backup with Live Daily Monitoring*	✓	✓	✓
High Priority Scheduling for On-site Field Tech visits		✓	✓
Remotely Scheduled Dental Software Updates	Optional	✓	✓
Preventative Hardware Failure Alerts		✓	✓
Third Party Vendors Support	Optional	✓	✓
7 Day Technology Related Assistance			✓
Instant High Priority Phone and Email Support provided by Dental Technology Experts 24/7			✓
Highly discounted rates for Onsite visits			✓
System Loaners for Emergencies**			✓
Loyalty Cashback Program			✓
Cloud Encrypted Backup with Log Monitoring and fast restoration	Optional	Optional	Optional
HIPAA Compliant Email with zero-step encryption on all sent emails	Optional	Optional	Optional
Server Data Replication Solution***	Optional	Optional	Optional
Virtual Call Center	Optional	Optional	Optional
VOIP Phone system	Optional	Optional	Optional
Three Level of Security	Optional	Optional	Optional
Onsite visits fee schedule	$200 per hour 2 hour minimum dispatch fee based on location	$175 per hour 2 hour minimum no dispatch fee	$150 per hour no minimum no dispatch fee

*Local Backup requires external hard drive or NAS
**Doesn't apply to Laptops and Custom build Servers and Computers
*** Requires second Server